Shipping Policy
Global pharmaceutical logistics managed with precision, speed, and uncompromising quality control.
1. Order Processing
All orders are processed within 24-48 hours of receiving a valid prescription and payment. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in shipment of your order.
2. Global Delivery
Criticalkare Pharma specializes in international pharmaceutical exports. We ship to most countries worldwide, utilizing specialized medical courier services to ensure product integrity.
Our logistics partners include DHL, FedEx, and UPS, depending on your region and the requirements of the medication (e.g., cold chain shipping).
3. Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. We provide transparent pricing based on the weight, destination, and shipping speed selected.
Standard delivery typically takes 7-14 business days, while express options may arrive within 3-5 business days.
4. Cold Chain Shipments
For medications requiring temperature control (e.g., certain oncology drugs), we use specialized cold-chain packaging with temperature sensors.
These shipments are prioritized and dispatched via express courier to ensure the medicine reaches you in optimal condition.
5. Customs, Duties and Taxes
Criticalkare Pharma is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We recommend checking your local import regulations for pharmaceutical products before placing an order.
6. Tracked Delivery
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
You can track your order directly through our website or the courier's tracking portal.
7. Damages & Insurance
All shipments are insured for their full value. If you receive your order damaged, please contact us immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.
8. Shipping Inquiries
For any questions regarding your shipment or our logistics processes, please reach out to our support team at contactus@criticalkarepharma.com.
Track Your Order?
Need help tracking your medicine or have specific shipping requirements? Our logistics desk is available.
Contact Logistics